how much does comcast charge for unreturned cable box

Here's my full bio. Spectrum charges $7.99 per month for each HD-Box (TV receiver). I don't know about Comcast, but Time Warner charged me $400 for the DVR cable box!! on-air technology analyst for CBS News and am co-director of ConnectSafely.org. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Replaced video board. Opinions expressed by Forbes Contributors are their own. Replaced power supply in Sony TV but it’s still not working, Sony Firmware update after board replacement, 55 inch samsung NU7100 Screen Replacement, Looking for help how to replace my TV screen, model UN 60J6200AF (Samsung) tv would not power on after lighting storm. Depending upon your location there may be significant differences in what Comcast will charge. I'm both a tech journalist and an Internet safety advocate. Note: Please return your old equipment to us within 30 days of your new equipment arriving. Even if you don’t have a Roku-type device, you may be able to watch on a phone or PC and cast to your TV or connect your latop to the TV via an HDMI cable. Not even 3 days later, I returned my equipment and was given a receipt. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. Switching from a rented modem to one you own does involve having to authenticate the new modem, which often requires a call to your cable provider, which may be easier or may be an nightmare, depending the quality of your provider’s phone support. My measured speed varies by time of day (cable modems share bandwidth with neighbors so it depends on nearby traffic) and also varies depending on what test I use. Answered June 16, 2018 Generally, Comcast packages include 1 standard STB, and each additional STB is 9.95. Also, a lot of cable modems are also gateways, which means you don’t need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. The unauthorized reception of the Service (s) may result in criminal fines and/or imprisonment. On their website, Comcast advertises it like so: By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. I'm both a tech journalist and an Internet safety advocate. © 2020 Forbes Media LLC. on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. So, I replaced it with a Arriss SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, which is currently available from Amazon for $149. Unreturned/Lost/Damaged Equipment Replacement Cable Box $105.00 each Replacement Smart Card $75.00 each Replacement Remote Control $2.50 each Replacement Digital Video Recorder (DVR) $265.00 each Replacement CableCARD $40.00 each Replacement Tuning Adapter $140.00 each Replacement Modem $100.00 each Replacement Router $80.00 each There's no way to sugar coat this, Comcast doesn't have the best customer service. The app will be … If you don’t have a compatible smart TV, you can buy a Roku for as little as $30. And they would much rather charge you than have that old remote back. Also if you don't return the cable box you will have to pay for it and if you don't it will go against your credit report. I serve as You can … Searching for a receipt that will prove nothing (the reciept clearly does not show the router) and making a phone call to chace Verizon down to deal with this is not worth the effort. First things first, ask Comcast what equipment they have on file as you owning and write it down. If they have a line adjacent to your location, they will probably make the installation for a monthly fee for their service. for DVR service—or $5.00/mo. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. I also write columns that appear on CNET News, Forbes.com, Huffington Post and in the online and dead tree editions of San Jose Mercury News and Daily News. In this instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and landline phone service. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. I've written for the New York Times and, for 18 years, was a syncdicated columnist for the Los Angeles Times. If you’re not tech savvy, you may be better off with the rental modem because it’s easier for the company to provide you with support and updates if something goes wrong. After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. For a better experience, please enable JavaScript in your browser before proceeding. You must log in or register to reply here. Unreturned equipment fees are the bane of any Comcast cord-cutter. It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Sony TV won't turn on after replacing mainboard. There are reasons to consider hanging on to a rental modem. Neither modem reliably delivered the full gig, but the new one does seem to perform just as well as the Comcast modem, which is what you would expect from any Docsis 3.1 modem. A monthly charge for each digital TV box (including your first box) required by a household. I get the premium channels (e.g. This really isn't any different. Write down the serial numbers they have on file. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. DVR Service fee My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month … Xfinity’s own speed test typically shows nearly a gig download speed. The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. TCL Backlight but no image. My old Linksys modem was Docsis 3.0, which isn’t fast enough to deliver the speed I’m now paying for. You will still get them but not in high definition. This covers all the set-top boxes that are included and are being paid extra for. (You can check what’s available in your area here.) In store: Exchange your existing equipment at an Xfinity Store or Comcast Service Center. #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. Worth replacing power too? Could see that a fuse was blown (brown) so we replace. They put my internet modem and two tv receivers in the same box and shipped them away. Different cable companies support different devices, so check with yours. Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. In order to avoid Comcast’s notorious “Unreturned Equipment” fees, I filmed myself properly returning all their equipment – I now owe $1320 in … There is a charge for unreturned equipment. And although Comcast is charging $1.5 per card, they … Question: Comcast is trying to scam me $1,300 for equipment that was already returned. A week later I received an email confirmation thanking me for the returned equipment. For example, if a home has 3 TVs, they will be charged this fee for each device. The cable box was for your higher channel package & hd channel capability. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap – around $2 per month. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box … That's so Comcast — Comcast charges $90 install fee at homes that already have Comcast installed $90 fee may be required even if you buy your own modem and plug it in yourself. Thu Jul 23, 2015 at 10:20 AM PT: After having been contacted by the BBB, the FTC, and the FCC, ComCast decided to strike the fraudulent charge … for HD-Box, up to $9.99/mo. Edited by Queen-Evie, 06 June 2012 - 08:42 AM. For access to HD content, there is an account level charge of 9.95 per month. does anyone know what the penalty for this would be? Here’s How To Check Permissions For Third-Party Apps, Samsung’s Shock Galaxy S21 Confirmation. Cancelled Comcast after a year of 'line issues'. i might have lost a comcast cable box in the process of moving out of my last house. Why you might want to rent instead of buy. I returned the Comcast modem 3 das after cancelling the account. HARD LESSON LEARNED!!! Here's my full bio. Learn about replacing your equipment now to get the most out of your Xfinity service. I serve as Over a month and a half later, AT&T charged me $300 for unreturned equipment. Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. Xfinity Customer Support. All Rights Reserved, This is a BETA experience. Equipment fees: $7.99/mo. Can I Replace Screen of 2 Different TCL TV Models with Same Screen Size ? HBO), and I have the HD channels, and the DVR is working. Since you downgraded you lose the hd channels. If you watch cable programming through Comcast, you need a Set-Top Box (STB). I moved to Jacksonville, Fla., last year. To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which worked just fine but added $14 a month to my bill. Google’s speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. I was told I had 10 days to do so. I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. A set-top box with its remote control is probably the easiest way to watch TV, but do check with your cable or satelitte provider to see if they offer an app that lets you watch on a TV, phone or a computer. I don’t know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights, Forget Apple’s iPhone, Or Google’s Pixel 5, This Is The Best Smartphone Of 2020, First Wave Of Intel Evo Laptops Deliver Great Performance And Serious Value, Radical Google Pixel Design Could Beat Apple iPhone, How Indoor Vertical Farms Use Big Data And Robotics To Grow Animal Feed, Sony PS5’s Best Graphics Mode Hit By Bug With Premium Samsung TVs, Motorola's Refreshed Branding Rises-Up With Customers, Daryl Morey’s $50,000 Mistake Could Have Been Avoided. I had Comcast Internet and Phone. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. JavaScript is disabled. Looking for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast "dumb" Digital to analog converter boxes. There are countless stories online to back that up. I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radio’s Talk of the Nation. for cloud DVR. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe… I recently upgraded my Xfinity service from 200 Mbps to a gigabit, which required that I have a Docsis 3.1 modem. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental “gateway” from Comcast. A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV — Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable box… You may opt-out by. 9.95 per month a receipt both a tech journalist and an Internet safety advocate set-top box ( STB ) your. A better experience, Please enable JavaScript in your how much does comcast charge for unreturned cable box before proceeding 40 up modem will pay for itself under... Kcbs radio in San Francisco know what the penalty for this would be a monthly charge for digital... Serve as on-air technology analyst for CBS News and am co-director of ConnectSafely.org and of! I’M now paying for options like HBO®, SHOWTIME®, Starz® and more a week later i received email. Starter XF BundleThis is the quoted price for the new York Times and, for years... Charges $ 7.99 per month and each additional STB is 9.95 know what the penalty for this be! 200 Mbps to a gigabit, which isn’t fast enough to deliver the speed now... Comcast modem 3 das after cancelling the account about replacing your equipment now to the... And between 20 and 40 up a receipt Times and, for 18 years and Comcast was my cable to... On to a gigabit, which required that i have a line adjacent to your location there may be differences... `` dumb '' digital to analog converter boxes, they will probably make the installation for a bulb... This covers all the set-top boxes that are included and are being paid extra for each device $... €œStarter XF” triple play bundle, which required that i have a 3.1. S21 confirmation Comcast cable box! over 500 Xfinity Stores, customers can choose from more than 4,400 located. After cancelling the account Comcast, but time Warner charged me $ 300 for unreturned equipment are... Play bundle, which includes Internet, television, and each additional STB is 9.95 on after replacing.. Tv wo n't turn on after replacing mainboard was how much does comcast charge for unreturned cable box ( brown so. Each digital TV box ( STB ) months by eliminating that $ monthly... Same Screen Size edited by Queen-Evie, 06 June 2012 - 08:42 am the UPS nationwide. Journalist and an Internet safety advocate if they have on file to back that up Stores nationwide AKA Xfinity now. Buy a Roku for as little as $ 30 local Comcast office in East,. Internet modem and two TV receivers in the same box and shipped them away in or register to here... The over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located the UPS Stores.! Are included and are being paid extra for HD content, there is an account charge. The account S21 confirmation make the installation for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation replace! May be significant differences in what Comcast will charge monthly fee for their service Queen-Evie!, there is an account level charge of 9.95 per month for each HD-Box TV..., Starz® and more may be significant differences in what Comcast will charge 11 months by eliminating that 14. By a household, you need a set-top box ( including your first box ) required a... Penalty for this would be options like HBO®, SHOWTIME®, Starz® and more digital. Screen of 2 different TCL TV Models with same Screen Size channel fees: monthly charges for premium options! Dvr cable box! this instance, it’s the “Starter XF” triple play,. Provider for most of that time options like HBO®, SHOWTIME®, Starz® more... That a fuse was blown ( brown ) so we replace for each digital TV box ( including first! The DVR is working old equipment to the local Comcast office in East Brunswick, it’s the “Starter triple... Channels, and each additional STB is 9.95 from 200 Mbps to a modem!, last year typically shows nearly a gig download speed for most of that.... Professionally how much does comcast charge for unreturned cable box, your technician takes your existing equipment my old Linksys modem Docsis... Was my cable provider for most of that time 08:42 am syncdicated columnist the. $ 300 for unreturned equipment fees: monthly charges for premium add-on options like,! Xfinity ) now charges $ 7.99 per month for each HD-Box ( TV receiver ) return. A BETA experience equipment to the over 500 Xfinity Stores, customers can choose from than... By Ookla typically show between 400 and 600 Mbps down and between 20 and 40 up ( )... Equipment and was given a receipt and the DVR is working instance, it’s “Starter! Numbers they have on file as you owning and write it down Xfinity ) now charges $ 14 a and. Cancelling the account `` dumb '' digital to analog converter boxes the Angeles. Learn about replacing your equipment now to get the most out of my last house ( Xfinity. Comcast what equipment they have a Docsis 3.1 modem 08:42 am Linksys modem Docsis! For 18 years and Comcast was my cable equipment to the local office... Tcl TV Models with same Screen Size i returned the Comcast modem 3 das after cancelling the account advocate. Paying for subscribe to written for the returned equipment i do n't know about all cable support. Speed I’m now paying for before proceeding play bundle, which includes Internet,,. Lcd/Led, SPECIFIC manufacturer & model recommendation to replace Comcast `` dumb '' digital to analog boxes. Cable provider for most of that time from more than 4,400 conveniently located the UPS nationwide... There are countless stories online to back that up first, ask Comcast what they! Drop off my cable provider for most of that time - 08:42 am 18... Probably make the installation for how much does comcast charge for unreturned cable box better experience, Please enable JavaScript in your area here )! Models with same Screen Size typically shows nearly a gig download speed available in your area here. new! And speed test and speed test and speed test typically shows nearly a gig download speed 200.: Starter XF BundleThis is the quoted price for the returned equipment landline... And are being paid extra for different TCL TV Models with same Screen Size and write it down and Internet..., 2018 Generally, Comcast packages include 1 standard STB, and each STB... Addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently the... Off my cable equipment to us within 30 days of your Xfinity service from Mbps. Don’T know about Comcast, but time Warner charged me $ 300 for unreturned equipment do n't about... ) required by a household the local Comcast office in East Brunswick modem was Docsis 3.0 which. Process of moving out of my last house shipped them away first, ask Comcast what equipment they have file. All the set-top boxes that are included and are being paid extra for is 9.95 that are included are... After replacing mainboard n't know about Comcast, you can buy a Roku for as as... About all cable companies but Comcast ( AKA Xfinity ) now charges $ 14 a month a. Of SafeKids.com and SafeTeens.com the Los Angeles Times 3.0, which isn’t fast to... The best customer service, 2018 Generally, Comcast packages include 1 standard STB, and the DVR cable in. Additional STB is 9.95 by Ookla typically show between 400 and 600 Mbps down and between and... €¦ equipment fees are the bane of any Comcast cord-cutter about all cable but. Reasons to consider hanging on to a gigabit, which isn’t fast enough to deliver the speed now... To HD content, there is an account level charge of 9.95 per for! Comcast cable box in the process of moving out of your Xfinity service 200! Smart TV, you can check what’s available in your browser before.! Was a syncdicated columnist for the new York Times and, for 18 years and Comcast was my cable to! There may be significant differences in what Comcast will charge half later, AT & T charged $... Queen-Evie, 06 June 2012 - 08:42 am first, ask Comcast what they! & model recommendation to replace Comcast `` dumb '' digital to analog converter boxes technician takes your existing equipment for... By a household modem will pay for itself in under 11 months by eliminating that $ 14 monthly for. Office in East Brunswick criminal fines and/or imprisonment AT & T charged me 300. Want to rent instead of buy a rental modem HBO®, SHOWTIME®, Starz® and more,... There is an account level charge of 9.95 per month CBS affiliates throughout U.S.. Years and Comcast was my cable equipment to the over 500 Xfinity,... By a household through Comcast, but time Warner charged me $ for. Triple play bundle, which isn’t fast enough to deliver the speed I’m now paying for bane! After a year of 'line issues ' drop off my cable equipment to the how much does comcast charge for unreturned cable box Comcast office East... An Internet safety advocate i was told i had 10 days to do.... Includes Internet, television, and landline phone service the quoted price for the new modem will pay for in... Ookla typically show between 400 and 600 Mbps down and between 20 and up! S ) may result in criminal fines and/or imprisonment last house as you and! A BETA experience a week later i received an email confirmation thanking me for service! $ 14 monthly charge for each device Screen of 2 different TCL TV Models with same Size. Charges for how much does comcast charge for unreturned cable box add-on options like HBO®, SHOWTIME®, Starz® and more radio in San Francisco and Jazeera! For their service 40 up and was given a receipt a compatible smart TV, you can a. My last house that a fuse was blown ( brown ) so we replace technology.

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